• Across all programs, participants indicated a high level of satisfaction with the services they received
• People reported feeling respected, supported and listened to by our staff
• Feedback was consistent in identifying that staff were respectful, knowledgeable and professional
• Feedback indicated the importance of service coordination for children, youth and families who are involved with several services at a time.

In response to this feedback, REACH is committed to:

Launching a new internal service coordination model, with a completion date of 2010, to ensure that services are effectively working together with the child/youth/individual/family toward established goals.

Reviewing systems within individual programs and developing strategies to increase the amount of feedback we receive from service participants to ensure we are being as responsive as we can be.

What our community partners told us:

The majority of respondents indicated that REACH services are:

Accessible
Responsive and timely
Respectful
Well coordinated with people and community partners involved
Working well in partnership with the children, youth, individuals and families involved in our services
Responsive to concerns and problems in a respectful and timely way
Generally well known, however we need to increase our visibility with certain specific programs

In response to this feedback, REACH is committed to:

Ongoing implementation of our marketing strategy to increase awareness of all the programs and services we offer
Reviewing the frequency of community partner feedback collection to maximize response rates and ensure that this input is timely to our yearly planning processes.

Thanks to everyone who participated in providing us with feedback during this quality improvement process.