The 29th Annual General Meeting for Haldimand-Norfolk REACH was held on June 23rd, 2010 at the Greens at Renton.

This gathering provided an opportunity to hear about the agency's activities of the past year, priorities for the coming year and celebrate the exceptional efforts of both staff and volunteers.

We devoted this year's AGM to the stories and successes of the children, youth, individuals and families who have made use of our services.

Our theme, "Celebrating the Journey", allowed everyone to experience these stories in the form of young speaker who came to share her success story with our guests, followed by a special video presentation.

We celebrate the journey - not just the ones seen in the video, but the journeys of all those who participate in REACH services. We celebrate the commitment, determination and strength that participants display to achieve their goals. At REACH we are honoured to be a small part of these journeys.

In honour of Evert Kuiper's life, REACH celebrates the contributions of one of our dedicated volunteer drivers each year. At the Annual General Meeting held June 23, 2010 we recognized Nick Rutka.

• Across all programs, participants indicated a high level of satisfaction with the services they received
• People reported feeling respected, supported and listened to by our staff
• Feedback was consistent in identifying that staff were respectful, knowledgeable and professional
• Feedback indicated the importance of service coordination for children, youth and families who are involved with several services at a time.

In response to this feedback, REACH is committed to:

Launching a new internal service coordination model, with a completion date of 2010, to ensure that services are effectively working together with the child/youth/individual/family toward established goals.

Reviewing systems within individual programs and developing strategies to increase the amount of feedback we receive from service participants to ensure we are being as responsive as we can be.